Account & Data Deletion
Last updated: August 28, 2026
If you'd like to delete your Ritu Fashions customer account and the personal data associated with it — whether you created that account through our website or our mobile app — you can request this at any time using the steps below.
How to request deletion
- Send us a WhatsApp message or use our Contact Us page, using the same name/email/phone associated with your account.
- Include the words "Account Deletion Request" so we can prioritise it.
- We'll confirm your identity against the account on file, then process the deletion from our end.
What gets deleted
- Your customer profile — name, email, phone number, and saved addresses.
- Your account login and any authentication data linked to it.
- Any preferences or account-level data we hold beyond what's required for order/legal records.
What we may need to retain
Some information can't be deleted immediately even after your account is removed. In particular, records of completed orders (for accounting, tax, and legal purposes) and information we're required to retain under applicable law may be kept for as long as legally required, separate from your customer profile. We'll let you know at the time of your request if anything falls into this category.
How long it takes
We aim to process deletion requests within a few business days of confirming your identity. If we're unable to complete a request for any reason (for example, an unresolved order or a legal retention requirement), we'll explain why when we respond to you.